1. Digital delivery
Pammi is a cloud software service. We do not ship physical goods, hardware, SIM cards, or printed materials as part of standard Pro / Pro Plus / Enterprise software subscriptions.
2. How access is delivered
- After successful signup or payment, clinic access is provisioned digitally to your Pammi staff account.
- Delivery is typically immediate upon successful payment confirmation from PayPal or Razorpay (or upon trial activation).
- Patient check-in is delivered via web links / QR codes you generate in the product—no app store install is required for patients in the standard flow.
3. Delivery timeline
| Item | Timeline |
|---|---|
| Account activation / plan unlock | Usually instant after payment success |
| Payment confirmation email | Typically within minutes (check spam) |
| Support response | Within 1–2 business days for standard requests |
4. Failed or delayed delivery
If payment succeeds but access is not available within a reasonable time, contact [email protected] with your transaction id. We will restore access or process a refund per our Refund & Cancellation Policy.
5. No shipping charges
There are no shipping, packaging, or courier charges for Pammi software subscriptions.