1. Scope
This Privacy Policy explains how Pammi (“we”, “us”) collects, uses, shares, and protects information when you visit pammi.app and related domains, create a clinic account, use the staff or patient experiences, or contact us.
2. Information we collect
Account & clinic information
- Name, email, phone (if provided), clinic name, and account credentials
- Subscription plan, billing period, and payment status
- Staff roles and doctor/queue configuration you set up
Operational / patient queue data
- Queue check-in details clinics choose to collect (for example patient name, token/position, and status)
- Device and usage logs needed to run notifications and the live queue
Payment information
Payments are processed by PayPal and/or Razorpay. We receive confirmation of payment (amount, currency, transaction ids, status). Card or wallet secrets are handled by the payment provider—not stored by Pammi as full card data.
Website analytics
If enabled, we may use analytics tools (such as Google Analytics) to understand marketing-site traffic. You can control cookies via your browser settings.
3. How we use information
- Provide, secure, and improve the Service
- Authenticate users and manage clinic subscriptions
- Process payments and prevent fraud
- Send transactional messages (receipts, security, service notices)
- Respond to support requests
- Comply with law and enforce our Terms
4. Legal bases
Where required (for example under GDPR-style rules), we rely on contract performance, legitimate interests (securing and improving the Service), consent where we ask for it, and legal obligations.
5. Sharing
We share information with:
- Infrastructure providers that host the Service
- Payment processors (PayPal, Razorpay) to complete checkout
- Analytics / email tools when configured for our marketing or transactional mail
- Authorities when required by law or to protect rights and safety
We do not sell personal information.
6. Clinic responsibilities
Clinics are responsible for providing required notices to patients and obtaining any consents needed to collect queue or contact data in their jurisdiction. Pammi processes such data on the clinic’s instructions as part of providing the Service.
7. Retention
We retain account and billing records as needed for operations, accounting, dispute resolution, and legal compliance. Queue data retention follows product settings and our operational backups; clinics may request deletion subject to legal holds and technical limits.
8. Security
We use industry-standard measures (encryption in transit, access controls, and least-privilege practices). No method of transmission or storage is 100% secure.
9. International transfers
Your information may be processed in countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.
10. Your rights
Depending on your location, you may have rights to access, correct, delete, or export personal data, or to object to / restrict certain processing. Contact [email protected]. You may also lodge a complaint with a supervisory authority where applicable.
11. Children
The Service is directed at clinics and adult staff users. We do not knowingly market to children. Patient minors’ data, if entered by a clinic, is processed under the clinic’s responsibility.
12. Changes
We may update this Policy. The “Last updated” date at the top will change when we do. Continued use after an update constitutes acceptance where permitted by law.
13. Contact
Privacy questions: [email protected] · Admin / billing: [email protected] · Contact page